Extra revenue with
back-in-stock e-mails

The invoices of the app for use on European Lightspeed webshops (eu1 cluster) are sent by e-mail via our subscription partner Chargebee and payment partner Mollie, payment is done by direct debit (SEPA direct debit) or credit card.

For US/Canada/Australia based Lightspeed webshops (us1 cluster), and UK customers, the App is billed and fulfilled by Paddle.com using credit card or PayPal.

You will receive a billing statement every month with the monthly costs based on the extra revenue in the previous month.

The app's pricing is calculated in the beginning of the month, based on the month before. Based on the amount of extra revenue generated, the corresponding pricing tier is applied. This will then be billed on the next invoice.

Example:

The extra revenue was € 900 in the month May. The billed amount will be € 44,95.

This is done using the order and the Inventory Alarm subscription, by matching the unique article number (variant id) and the e-mail address that the customer used when they signed up for a "in stock again" e-mail.

All revenue in this order is attributed to Inventory Alarm.

Cancelled orders and credit invoices on the orders are subtracted from the reported order value, in the month where the invoice was credited.

You can inspect the matching orders in the dashboard and click on them to view the orders and invoices in the Lightspeed backoffice.

We want to be very transparant about this. Just log into the dashboard and see how much extra revenue the App has generated, and which pricing tier is applied.

Should there be something wrong on your invoice, please contact us at support@inventoryalarm.com

Thanks for taking the time to tell us! We are always trying to improve the app and love customer feedback, send us an email at support@inventoryalarm.com and we will be in touch.

When you are not satisfied with the app, please let us know so we can see I we can change things around and your feedback will probably give a lot of insight that we can use to improve. support@inventoryalarm.com

Cancelling the App is straighforward, just go to your Lightspeed backoffice where you installed the App. You can cancel it there.

The App will stay active until the next invoice, after that, the App is deleted, the button on the product page disappears and customers no longer receive e-mails. If you want to disable the App before the invoice date, you can turn off the switches in the dashboard. There are switches to remove the button from the product page, as well as switches that turn off all e-mails.